Shipping policy
Shipping Policy
At Veloura, we strive to deliver your order as quickly and efficiently as possible. Below you will find all the relevant information about our shipping and delivery process.
Processing Time
- Orders are processed within 1 to 3 business days.
- Once your order has been shipped, you will receive a confirmation email with your tracking information.
Estimated Delivery Time
- Average delivery time: 3 to 7 business days, depending on your location.
Please note that:
- Delivery times are estimates and are not guaranteed.
- Delays may occur during periods of high demand, due to logistical issues, or circumstances beyond our control.
Shipping Method & Logistics
We work with international logistics partners to ensure fast and reliable delivery.
Orders may be shipped from different fulfillment centers depending on product availability and the destination.
This allows us to optimize delivery times and product availability.
Shipping Costs
Shipping costs are calculated during the checkout process.
The cost depends on the destination, the weight of the package, and the shipping method selected.
Customs Duties & Import Taxes
For international shipments, customs duties, import taxes, or other customs-related charges may apply.
Where applicable, these costs are the responsibility of the customer.
Delivery Responsibility
If the tracking information confirms that the package has been delivered, responsibility for the shipment passes to the customer.
Customers are responsible for providing a correct shipping address when placing their order.
Any errors in the shipping address must be reported within 24 hours of placing the order.
Contact
If you have any questions regarding shipping or delivery, please contact us:
Email: info@her-veloura.com