Refund policy
Returns & Refund Policy
At Veloura, we are committed to offering high-quality products. If you are not satisfied with your purchase, you may request a return under the conditions outlined below.
Right of Withdrawal (EU Customers)
In accordance with European consumer protection laws, customers have the right to withdraw from their purchase within 30 days of receiving their order.
To exercise this right, you must contact us within this period.
Return Conditions
To be eligible for a return, all of the following conditions must be met:
-
The return request must be submitted within 30 days of delivery.
-
The item must be unused, unwashed, and in its original condition.
-
All original tags, packaging, and accessories must be intact.
-
The product must not show any signs of use beyond a basic inspection.
-
The item must be returned in secure and appropriate packaging.
We reserve the right to refuse any return that does not fully comply with these conditions.
Return Procedure
To initiate a return:
-
Contact us at info@her-veloura.com within 30 days of receiving your order.
-
Wait for our confirmation and return instructions before sending any item.
-
Ship the item within 14 days after your return request has been approved.
Important Conditions
-
Returns sent without prior authorization will not be accepted.
-
Return shipping costs are the sole responsibility of the customer.
-
Any customs duties, taxes, or additional charges are the responsibility of the customer.
-
We strongly recommend using a tracked shipping service, as we are not responsible for lost return shipments.
Refund Policy
Refunds will only be processed after the returned item has been received and inspected.
We reserve the right to issue partial refunds or refuse refunds if the returned item shows signs of use or damage.
Approved refunds will be issued within 14 days using the original payment method.
We may withhold the refund until we have received the returned item or valid proof that it has been shipped back.
Situations Where Returns Will Not Be Accepted
Returns will not be accepted in the following cases:
-
Used, worn, or damaged items.
-
Items returned without prior authorization.
-
Items returned outside the permitted return period.
-
Poorly packaged returns that arrive damaged.
Responsibility
Customers are responsible for providing a correct shipping address when placing an order.
We are not responsible for delivery issues caused by incorrect or incomplete shipping addresses.
Requests to change the shipping address must be made within 24 hours of placing the order.
Contact
For any questions regarding returns or refunds, please contact us:
Email: info@her-veloura.com